Privacy Policy

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity information: name, business name, email address, telephone number, and information included in messages or forms.
• Project information: goals, brand assets, content, account access you authorize, feedback, approvals, and other materials needed to provide services.
• Transaction information: package selected, invoices, payment status, billing details, refunds, and transaction identifiers. Payment-card details are generally collected and processed by our payment provider rather than stored directly by us.
• Technical information: IP address, browser and device information, referring pages, approximate location derived from IP address, pages viewed, and interactions with the website, where collected through hosting logs, cookies, analytics, or security tools.
• Communications: emails, calls, support requests, and other correspondence with us.

2. How we use information

We may use personal information to respond to inquiries; prepare proposals and scopes; process and document transactions; provide, secure, support, and improve services; communicate about projects; maintain business and tax records; prevent fraud and abuse; enforce agreements; comply with law; and send marketing communications where permitted. You may opt out of promotional email using the unsubscribe method provided or by contacting us.

3. Cookies and analytics

Our website and service providers may use essential cookies, logs, or similar technologies for site operation, security, performance, and analytics. You may control cookies through your browser. Disabling cookies may affect website functionality. If non-essential cookies requiring consent are added, we will present any notice or choice required by applicable law.

4. How we share information

We may share information with service providers that support payment processing, hosting, email, cloud storage, analytics, security, accounting, customer management, or project delivery; with professional advisers; at your direction; in connection with a business transaction; or when reasonably necessary to comply with law, protect rights and safety, investigate fraud, or enforce agreements. Service providers may use information only as permitted by their agreements and applicable law.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising unless we provide any notice and choice required by applicable law.

5. Payment processing

Card payments are handled through third-party payment systems. Those providers may independently collect and process payment-card, fraud-prevention, device, and transaction information under their own privacy notices. We generally receive transaction status and limited billing information rather than complete card numbers or security codes.

6. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain transaction and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary according to the information and legal requirements.

7. Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No system or transmission method is completely secure, and we cannot guarantee absolute security. Please do not send full payment-card numbers, passwords, or other sensitive credentials by ordinary email.

8. Your privacy choices and rights

Depending on where you live and subject to legal exceptions, you may have rights to request access, correction, deletion, or a copy of personal information; to object to or restrict certain processing; or to withdraw consent. You may also opt out of promotional communications. To make a request, email hello@askonstantinou.com. We may need to verify your identity and authority before completing a request.

9. Third-party links

Our website may link to third-party sites or platforms. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

10. Children

Our website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.

11. International visitors

We operate from the United States. If you access the website or provide information from another country, your information may be processed in the United States or other locations where our service providers operate, subject to applicable safeguards and law.

12. Changes to this policy

We may update this policy by posting the revised version with a new effective date. If required by law, we will provide additional notice of material changes.

13. Contact us

For privacy questions or requests, contact AS Konstantinou Freelance Studio at hello@askonstantinou.com or +1 (786) 397-9839.