Legal
Refund and Cancellation Policy
This policy explains when payments for our custom digital and marketing services may be cancelled, refunded, or credited.
1. Nature of our services
AS Konstantinou Freelance Studio provides customized professional services and reserves project capacity after payment. Because the work is tailored to each client, refund eligibility depends on whether work has begun and whether non-recoverable costs have been incurred.
2. Cancellation before work begins
You may request cancellation in writing before work begins. If payment has cleared but we have not begun research, planning, production, account setup, meetings, strategy, design, development, or other work for the engagement, we will refund the amount paid, less any disclosed and non-recoverable third-party costs incurred with your approval.
3. Once work begins
“Work begins” includes substantive research, planning, strategy, meetings, creative production, account configuration, design, development, reporting, campaign preparation, or any other activity performed for the engagement.
4. Studio cancellation or unperformed services
If we cancel an engagement without cause or elect not to perform a paid portion of the agreed scope, we will provide an appropriate refund for the unperformed portion. Completed work, time already spent, and non-recoverable approved third-party costs remain chargeable.
5. Client delay, change of mind, or non-cooperation
A change of mind, business closure, failure to provide materials or access, delayed approvals, dissatisfaction based solely on subjective preference after approved direction, or failure to use delivered work does not create refund eligibility after work begins. We will make reasonable efforts to resolve material scope-related defects reported during the review period.
6. Monthly services
Unless a separate written agreement expressly says otherwise, monthly packages do not renew automatically. To stop future service, simply do not approve or pay a new invoice. Cancellation of a current paid month does not create a refund after work for that month has begun.
7. Third-party charges
Advertising spend, media budgets, hosting, domains, software, stock assets, platform charges, processing fees that are not returned to us, and other third-party costs are not refundable by the Studio once committed or incurred. Refund requests for charges made directly by a third party may be subject to that provider’s rules.
8. How to request a cancellation or refund
Email hello@askonstantinou.com with your name, invoice number, service purchased, payment date, and reason for the request. We will acknowledge the request and normally provide a decision within five business days.
9. Approved refunds
Approved refunds are returned to the original payment method when reasonably possible. Financial institutions and payment processors control posting times, which commonly take several business days after we issue the refund.
10. Billing questions and chargebacks
If you believe a charge is incorrect or unauthorized, contact us promptly at hello@askonstantinou.com or +1 (786) 397-9839 so we can investigate. Nothing in this policy limits rights that cannot be waived under applicable law.